Reconstruction Manager

About Our Company

Bill Howe started AM/PM Sewer & Drain Cleaning in 1980. The company began out of Bill Howe's studio apartment in Pacific Beach, with one goal in mind – give San Diego residents a plumbing company they can trust and continuously build a repeat customer base. By 1983, Tina Howe joined the ranks of Bill Howe as the very first customer care representative. Together Bill and Tina laid the groundwork for the 200+ employees that call Bill Howe home. Today, the Bill Howe Family of Companies has evolved into San Diego's most prominent home services company with an 80% repeat and referral customer base. We offer quality plumbing, heating and air, and flood and restoration services alongside legendary customer service. We Know Howe!

Vision Statement: Be the leader in the Home Services industry in Southern California. Customers call because Bill Howe is 100% trustworthy and the best at providing legendary customer care. Employees experience lasting careers. Positively impact the local communities we serve and put people before profits

Mission Statement: We stand behind our reputation and guarantees, providing a Bill Howe customer experience that is reliable, positive, and top tier. We are ethical and fair with every customer and work to make things right if something goes wrong. We offer peace of mind to San Diego, knowing that we are available for all of its plumbing, heating & air, and flood & restoration needs 24/7/365.

Workplace Values

The Project Manager will be expected to operate in line with our workplace core values which are:

The Bill H.O.W.E Way

Heart: Fiercely committed to the needs of our employees, communities, and customers

Opportunity: Focused on building career paths, promoting from within, and offering competitive training and educational opportunities

World-Class: The BEST at what we do

Ethical: Transparent, fair, and ethical

Job Summary

The Reconstruction Manager is the department head of the Structure/Reconstruction division within the Restoration & Flood Division. This role owns the full performance of the reconstruction department - from revenue generation and GPM to job execution, subcontractor management, and team development. The Reconstruction Manager leads a split seller/doer model, overseeing Estimators (primary sellers), Project Managers (job execution oversight and occasional sales), in-house Reconstruction Technicians, and a managed network of subcontractors. This is a player-coach role that requires both operational leadership and financial accountability.

Essential Duties and Responsibilities

Financial & GPM Ownership

• Own department revenue, gross profit margin (GPM), and job completion cycle time targets
• Review bids and scopes before submittal; ensure estimate aligns with actual build cost and markup strategy
• Apply tiered subcontractor markup framework by invoice size to protect GPM across varying job sizes
• Monitor job cost vs. estimate in Dash throughout the life of each job; flag GPM erosion early
• Drive supplement approvals and resolve scope disputes with insurance carriers
• Track and manage Accounts Receivable (AR); target DSO of 45 days or less, with top-performer goal of 30 days

Team Leadership & Development

• Lead, coach, and hold accountable: Estimators, Project Managers, in-house Technicians
• Conduct regular 1:1s with Estimators and PMs; review KPI performance and remove obstacles
• Develop technician skills for self-performed work (drywall, framing, finish carpentry) to maximize in-house labor GPM
• Establish and maintain role clarity between selling roles (Estimators, occasional PM) and doing roles (PMs, Techs, Subs)
• Participate in hiring, onboarding, and performance management for all department roles

Subcontractor Management

• Maintain an approved subcontractor network; vet licensing, insurance, and quality standards
• Negotiate subcontractor agreements, pricing, and markup structures that support target department GPM
• Work within insurance carrier markup guidelines (typically 20% cap) while leveraging legitimate O&P billing structures
• Approve subcontractor invoices; ensure invoiced amounts match scope authorizations before releasing for payment
• Hold subs accountable to schedule, quality, and documentation standards

Job & Operational Oversight

• Oversee the full job lifecycle in Dash: assignment, scheduling, milestones, job status updates, and closure
• Ensure permits are pulled, tracked, and closed correctly on every applicable job
• Review Xactimate scopes for accuracy; confirm in-house labor and sub line items are properly itemized
• Coordinate with Mitigation and Contents departments on turnover jobs to ensure clean handoff and scope alignment
• Ensure final invoices are submitted promptly after job completion - billing lag is a primary GPM killer

Process & Systems

• Maintain accurate job data in Dash (project IDs, status, cost coding, subcontractor invoices)
• Cross-reference material and sub costs in Sage against Dash job records; flag discrepancies immediately
• Identify and escalate orphaned costs, unallocated material purchases, or jobs tracking to negative GPM
• Support ongoing system integrity during any ERP/CRM transition periods

Minimum Qualifications

• 5+ years of experience in residential or commercial reconstruction, restoration, or general contracting
• Proven track record managing both in-house crews and subcontractor networks simultaneously
• Proficiency with Xactimate estimating platform - able to read, review, and supplement scopes
• Strong financial literacy: understands GPM, markup vs. margin, labor burden, and job costing
• Experience managing insurance restoration projects and working within carrier billing guidelines
• Strong communication skills - able to interface professionally with adjusters, homeowners, subcontractors, and internal teams

Preferred

• Experience with Dash, Sage, or ServiceTitan (or comparable job management / accounting platforms)
• Familiarity with RIA benchmarks and insurance restoration billing structures (O&P, line item documentation)
• IICRC certifications or equivalent restoration industry credentials
• Prior experience building or scaling a reconstruction department within a restoration company