Transportation Planner Specialist 2

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

We are seeking a self-motivated and detail-oriented Transportation Planner Specialist II to support transportation planning, shipment execution, and logistics coordination for clinical supply and pharmaceutical product movement. This role is responsible for tracking and tracing shipments, monitoring carrier updates, managing transportation exceptions, supporting routing strategies, and ensuring accurate and timely data entry across transportation and enterprise systems.

The ideal candidate will be comfortable working independently, driving tasks to completion in ambiguous situations, and collaborating across multiple functions to support business objectives. This position requires strong communication, project management, analytical thinking, and problem-solving skills, along with experience using ERP, TMS, and Microsoft Office tools.

What You Will Do:

As a Transportation Planner Specialist II, your day-to-day responsibilities will include:

Transportation Planning & Shipment Execution

• Track and trace shipments across assigned transportation lanes to ensure timely delivery and adherence to routing plans.

• Monitor carrier portals, emails, and EDI updates for shipment status, exceptions, and service-related issues.

• Proactively update shipment milestones in TMS and ERP systems to maintain accurate and timely transportation data.

• Support and/or execute booking arrangements according to routing guides for Distribution Centers and ad-hoc business requestors.

• Expedite urgent or aging orders to support on-time performance.

Exception Management & Issue Resolution

• Identify transportation exceptions such as missed pickups, delays, damages, service failures, or capacity constraints.

• Initiate corrective actions and follow established escalation pathways to resolve transportation issues.

• Document escalations, root causes, and resolutions in the appropriate case or ticketing system.

• Perform root cause analysis on service failures using data review and process mapping.

• Identify systemic drivers of transportation issues and propose corrective actions to improve performance.

Customs, Compliance & Documentation Support

• Review import customs documentation and prepare clearance instructions for brokers supporting shipments into Canada.

• Ensure transportation-related documentation is accurate, timely, and aligned with business and compliance expectations.

• Support shipment execution while working closely with Trade Compliance, Logistics, and external partners.

Cross-Functional Collaboration

• Collaborate with Clinical Supply Planning, Master Planning, Country Clinical Operations, Logistics, Trade Compliance, and external partners to support transportation activities.

• Provide courteous and timely responses to internal and external inquiries through email, phone, and chat.

• Communicate shipment updates, risks, and resolution plans to appropriate stakeholders.

• Work across functions to support business objectives and ensure alignment with supply chain needs.

Process Improvement & Project Support

• Support the development and maintenance of routing strategies and lead-time management.

• Serve as a functional area subject matter expert for transportation-related initiatives and projects.

• Support quarterly business reviews with carriers and business units.

• Drive tasks to completion, including work that requires autonomy, judgment, and the ability to navigate ambiguity.

Your Profile:

You will have a strong foundation in clinical supplies and logistics, with the experience to work independently and guide others.

Required qualifications and experience:

• Bachelor’s degree preferred; candidates with relevant experience may also be considered.

• Minimum of 3+ years of related experience with a degree.

• Candidates without a degree should have 6+ years of relevant experience.

• Strong communication and project management skills.

• Ability to collaborate effectively across functions and teams.

• Strong analytical thinking and problem-solving capabilities.

• Detail-oriented with strong organizational skills.

• Advanced proficiency with software tools, including ERP, TMS, and Microsoft Office tools.

• Ability to make higher-level connections within the function and understand how transportation activities impact broader supply chain outcomes.

• Self-motivated with the ability to mentor others and contribute to team development.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Salary Range

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